Coronavirus Information

COVID - What we are doing to prevent the spread of the virus?

Having carried out a risk assessment, these are the steps we are taking to prevent the spread of coronavirus:

  • Hand sanitiser is available within the Health and Wellbeing Innovation Centre (HWIC) and in {n}.bora’s premises.

  • Keeping contact to a minimum and will be wearing a face covering during our appointment, and you are invited to do the same, whilst keeping two metres apart.

  • Insisting that any appointment within our office has the fewest people necessary.

  • The entire appointment takes place in one room, which is ventilated.

  • Not offering refreshments at this time.

  • Sanitising all surfaces prior to your appointment.

  • Updating and reviewing our policies to keep in line with government guidance.

COVID - Terms and Conditions

In light of the current pandemic, please be aware of the following terms and conditions when booking your appointment.

Please do not book an appointment if you are not prepared to wear a face covering for the duration of the appointment, unless you are exempt in line with government guidelines.

Do not attend your appointment if any of the following apply:

  • You are shielding (clinically extremely vulnerable)

  • You, or a household member, are self isolating

  • You, or a household member, have travelled overseas in the last fourteen days

  • You, or a household member, are in quarantine

  • You have a high temperature (37.8° Celsius or above)

  • You have a new, persistent cough

  • You have an altered sense of taste or smell

Please inform us via email as soon as possible and we will do everything we can to reschedule your appointment once you are able to attend.

If you fail to adhere to these terms and conditions and arrive for your appointment you will be turned away.

48 hours prior to your appointment you will be sent a Coronavirus questionnaire by email. This must be completed before you attend. You must answer all questions, provide up to date contact information and sign the declaration. This is for track and trace. There will also be a QR code in the office for you to scan on arrival using the NHS COVID-19 App.

Localised Lockdown

In the event of a localised lockdown or if we need to self isolate, we will email to inform you at the earliest opportunity. If this situation arises then we shall not accept any more appointments and email those who have booked appointments to inform them of the situation. For any booked appointment that we need to cancel you will have the option to move your booking. As soon as we are able to reopen we will inform those with cancelled appointments by email.

When you arrive for your appointment.

Please ensure you follow these guidelines when you arrive for your appointment.

  • Ensure you have completed your Coronavirus Questionnaire. If you have not taken your temperature please let us know and we can take it.

  • Only bring with you what is necessary for the appointment.

  • All visitors to the Health & Wellbeing Innovation Centre must wear a face covering in the communal areas of the building.

  • Use the hand sanitiser provided as you enter the building.